Frequently Asked Questions

1. How can I make a State tax payment using Link2Gov?
2. What State tax payments can be paid through Link2Gov?
3. What cards can be used to make payments?
4. Is there a fee charged for this service?
5. Will I be charged a cash advance fee?
6. Will I receive proof that my transaction was processed?
7. Does the State need to know my payment confirmation number?
8. What should I mail to the State once my payment is completed?
9. How can I be sure that my payment will be timely?
10. What is the fee charged when I use a credit card?
11. Will the State receive my credit card number?
12. Can paper filers who mail returns to the State and electronic filers use this service?
13. Do I have to pay the full balance due?
14. Can I make partial payments using two different cards?
15. Is there a maximum number of payments that can be made?
16. Can a parent or someone else make a payment on my behalf?
17. What is the advantage of paying over the Internet by credit card?
18. How long does it take the State to post the payment to my tax account?
19. How can I verify a payment?
20. Can I cancel a payment once it is completed?
21. Who should I contact if my payment was not authorized?
22. Who should I contact regarding a billing error or fees charged to my card account?
23. Who should I contact if I have a question about my tax liability?
24. How can I reach a Link2Gov Customer Service Representative?

1. How can I make a State tax payment using Link2Gov?

   You can make a State tax payment by using our website at www.iltaxpayment.com. Our secure sites offer you the convenience of paying your State taxes using a Visa, MasterCard, American Express, or Discover card. Your payment is processed immediately and you will receive a confirmation number as proof of your payment.

2. What State tax payments can be paid through Link2Gov?

   Link2Gov accepts the following State tax payments:

   • IL Individual Income Tax Payments
   • IL Estimated Tax Payments
   • IL Extension Payments
   • IL Prior Year Tax Payments

3. What cards can be used to make payments?

   You can make a payment using your Visa, MasterCard, American Express or Discover cards.

4. Is there a fee charged for this service?

   A convenience fee is charged by Link2Gov for using this service. The fee is not negotiable and will appear on your statement as a separate line item from your tax payment amount.

5. Will I be charged a cash advance fee?

   No. Your tax payment will be treated like a retail purchase and not a cash advance.

6. Will I receive proof that my transaction was processed?

   Yes. You will receive a confirmation number at the end of your transaction as proof that your payment has been authorized.

7. Does the State need to know my payment confirmation number?

   The purpose of the confirmation number is to provide proof to you that your payment has been authorized. Along with other tax payment information, we will send the confirmation number to the State in the event you need to contact them regarding the payment.

8. What should I mail to the State once my payment is completed?

   For all tax types, you do not need to mail in anything. Once your payment is completed, write down the confirmation number and keep it with your tax records. You do not need to mail in a payment voucher or any other payment information related to your completed payment. We will provide the State with the information needed to process and post your payment transaction.

9. How can I be sure that my payment will be timely?

   The State payment date will be equal to the date your transaction is authorized and completed. Therefore, you can complete your payment early or on the due date and it will be timely.

10. What is the fee charged when I use a credit card?

    When using a Visa, Mastercard, American Express or Discover card, a 2.35% fee or a minimum of $2.79 is charged.

11. Will the State receive my credit card number?

    No.

12. Can paper filers who mail returns to the State and electronic filers use this service?

    Yes.

13. Do I have to pay the full balance due?

    You may pay the full balance or make a partial payment through this service.

14. Can I make partial payments using two different cards?

    Yes.

15. Is there a maximum number of payments that can be made?

    No.

16. Can a parent or someone else make a payment on my behalf?

    Yes. While completing the payment, you can enter the Social Security Number of the person for whom taxes are being paid and the card account number and expiration date of the person who is the cardholder.

17. What is the advantage of paying over the Internet by credit card?

    There are several advantages to paying with your credit card. First, the convenience of picking up the phone or going online and making your payment without writing a check and mailing your payment. Second, your credit card provides revolving credit. Third, you could potentially gain valuable points or miles from your card issuer. Additionally, once you receive your confirmation number, you'll have proof that your payment was received.

18. How long does it take the State to post the payment to my tax account?

    We will process your payment immediately. However, it may take the State up to 5 - 7 days to post the payment to your tax account.

19. How can I verify a payment?

    You can verify any payments made through this website by clicking on the "Payment Verification" link and entering your Social Security Number, last 4 digits of your card, and the payment amount. We will return your payment confirmation receipt.

20. Can I cancel a payment once it is completed?

    No.

21. Who should I contact if my payment was not authorized?

    You should contact your card issuer for assistance.

22. Who should I contact regarding a billing error or fees charged to my card account?

    You should contact your card issuer for assistance.

23. Who should I contact if I have a question about my tax liability?

    You should contact the State at 1-800-732-8866.

24. How can I reach a Link2Gov Customer Service Representative?

    You can reach our customer service center by calling our toll free number at 1-877-513-5465.